1.Can I get expedited shipping? 

At this time we don’t offer expedited service. We work as fast as we can to get all orders out as soon as possible, but can’t guarantee your items will arrive by a certain day because it depends on your address, the post office and other relevant factors

2.Is all of your merchandise new? 

Yes, all of our merchandise is new and not worn.

3.What if I received an incorrect or defective item? 

Please contact us [email protected] for a FREE RETURN LABEL. We’ll of course have the correct item sent out to you right away!

4.What should I do if I forgot my username?

Your username is your email address. If you do not remember which email address you used when you set up your account, please send us a message via our official email [email protected] and we can look up this information for you. 

5.I am with a school. Do you accept purchase orders?

Yes, we accept signed Purchase Orders from approved schools. Please contact our Sales Team at [email protected] to receive instructions on how to be approved and submit your PO.

6.I’ve not received my order, what should I do?

If you have not received your order, then please contact us at [email protected] and we will work to correct the problem as soon as possible.

7.Do you ship to my home address or do I need to go somewhere to pick it up?

We will deliver your order to your home directly. So please put in the correct shipping address where you are convenient to get the parcel.

Once it is shipped, you will get a confirmation email including a tracking number. All of our express companies are reputable all over the world such as USPS. 

8.How do I place my order?

Ordering online from us is easy! When viewing an item, simply select the attributes and quantity needed and then click ‘ADD TO CART’/ ‘CHECK OUT’. Once you have your desired items in your Cart, simply click the ‘CHECKOUT’ button. You will then be prompted to either sign in to your account or to create a new account. Next, enter any discount coupon codes that you may want to use to discount the price. Finally, you will be directed to complete the Shipping address, shipping method and payment method. A confirmation email will be sent to your registered email address containing the contents of your order!

9.Can I cancel/make changes to the order I just placed?

It is possible to make a change to your order within 24 hour of placing it and if the order has not been processed. We process orders in 2-3 days, so changes and cancellations can always be fulfilled. You must immediately contact our Customer Care team (within the hour) with your change/cancellation request details included. You are strongly advised to use our official email on our Contact Us page. This will minimize the processing delay with your order due to the changes being made.

10.I forgot to add an item to my order or need to change my order. How do I do this?

Unfortunately, there is no way to add an item(s) or change items once your order is placed. If you contact us immediately after placing your order we may be able to cancel your order so that you can replace a new order including your additional items. If this cancellation is unable to be made prior to processing you will need to place a new order for your additional item(s).